Privacy Policy

1. Introduction

Fortunate Technology and Communication Co., Ltd. ("we", "our", "us") operates this website and our multi-channel communication platform OmniDesk360, including our web application and related services (collectively, the "App" and "Services"). We are committed to protecting your privacy and handling your personal data in compliance with Thailand's Personal Data Protection Act (PDPA) and other applicable laws.

This Privacy Policy applies specifically to OmniDesk360 and to any integrations with the Facebook / Meta platform that are used for page messaging, page management, and related features that you choose to connect to our Services. By using the App, you acknowledge and agree to the practices described in this policy.

2. Information We Collect

2.1 Personal Information

• Name, email, phone number
• Organization name
• Account and login information

2.2 Facebook / Meta Data

• Public profile, email (if permitted)
• Facebook Page info and access tokens
• Permissions: pages_show_list, pages_messaging, pages_manage_metadata, pages_read_engagement

2.3 Technical Data

• IP address, browser, OS
• Cookies and usage logs

3. How We Use Your Information

• Provide and operate services
• Manage accounts and Facebook Pages
• Customer support
• Security and fraud prevention
• Legal compliance

4. Data Sharing

We may share with service providers, Facebook/Meta, or authorities when required by law.

5. International Transfers

Your data may be transferred internationally with appropriate safeguards.

6. Data Security

• Secure servers and access control
• Encryption
• Regular security reviews

7. Your Rights

• Access, correct, delete your data
• Object to processing
• Withdraw consent
• Data portability

8. Data Deletion

Email support@fortunate-tech.com with subject "Data Deletion Request". We process within 30 days.

9. Children's Privacy

Our services are not for children under 13. We do not knowingly collect their data.

10. Cookies

We use cookies to improve experience. You may disable them in browser settings.

11. Contact Us